Coronavirus (COVID-19) information for our customers

Our Shop and COVID-19

 

Please note that delivery times may be longer than usual during this time.

Find the latest information and health advice on the UK Government website.

FREQUENTLY ASKED QUESTIONS

1. Can I still place an order? Will you deliver my parcel?

Yes, we continue to serve our customers. When selecting a delivery address, be aware that some companies and businesses may be closed and unable to receive parcels.

2. Are delivery times affected?

As the Coronavirus has spread, we’ve all seen an increase in people shopping online. Estimated delivery times for some items may be longer than usual at the moment.

3. Is it possible to return items?

Yes, you can continue to return items. To read more about returns and exchanges please see our Terms and Conditions.

4. Is it safe to receive orders?

According to the WHO, “The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low.” You can find the latest information on COVID-19 on the information pages of the UK Government and the World Health Organization.